Shipping policy
At Zieol, we strive to deliver your orders safely and as quickly as possible.
Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During high-demand periods, order processing may take slightly longer.
Shipping Timeline
Estimated delivery times:
- Metro Cities: 3–7 Business Days
- Other Cities & Towns: 5–10 Business Days
- Remote Areas: 7–14 Business Days
Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping offers may be available on selected products or promotional campaigns.
Order Tracking
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).
Customers can use the provided tracking number to monitor their shipment status.
Delivery Issues
If your package is marked as delivered but has not been received, please contact us within 48 hours of the delivery update.
We will coordinate with the courier partner to investigate the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Zieol shall not be responsible for delays or delivery failures caused by incorrect or incomplete address information provided by the customer.
Delays Beyond Our Control
While we work hard to ensure timely deliveries, Zieol is not responsible for delays caused by:
- Courier service disruptions
- Natural disasters
- Government restrictions
- Weather conditions
- Public holidays
- Other unforeseen circumstances
Contact Us
For shipping-related queries, contact us at:
Zieol Support Team
📧 Email: zieolclothing@gmail.com